How to retain clients in a salon

How You Can Retain Your Salon Clientele

It all begins with what type of process you have in place. The best way to see if you have a hole in your process is to have past customers give you feedback on how they felt when coming to the salon.

Create a Culture Around Rebooking.

Another way is just changing step by step until it’s your process is perfect, and everyone knows what they should be doing.

Most salons offer other services. You want the client to come for all those services like Nails, and false eyelashes.

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Make sure the client gets booked with the correct hairstylist  

People are unsure of who to chose for a certain cut/dye/shave/trim/ or any other hair-related services.

Refer a friend, beauty salon

Salon referral program

Average client retention rate for hairstylists

Educate on Products.

Implement a Loyalty Program.

The customer becomes overwhelmed and will just pick what they believe will fit the best. Make the choosing process as easy as possible.

 

Welcome the guest into the salon

Make sure the area is clean and smells good.

All customers are greeted at the door by the receptionist. Don’t let the receptionist be on the

salon rules and regulations for clients

how to get new clients in a salon